Making an appointment

Published on August 21, 2014

When you make your appointment, it’s important that you have your insurance card or other documentation available, in case you’re asked to provide insurance information.

Here are 5 things you should do when you call to make an appointment:

• Let them know if you’re a new patient. You may have to wait a few weeks to get an appointment, especially if you’re a new patient. If you call your provider’s office because you’re sick, you may be able to see them the same day.
• Tell them the reason for your visit. You might be looking for a new primary care provider or you might need to come in because you have a specific concern, like the flu, allergies, or depression.
• Give them the name of your health insurance plan. If you have Medicaid or CHIP coverage – let them know.
• Find out if you need to bring anything to the visit, like medical records or current medications.
• It’s important to know the name of the provider you’d like to see. You may have to wait longer for an appointment if you request a specific provider, so they might recommend another provider in your network who has availability if you’re feeling sick and need to come in sooner.

Watch the video: “Making an Appointment” – from Coverage to Care

Print your own booklet: Step 5 – Make an appointment